Contact us
Email rivkode@gmail.com and we will get back to you. We aim to reply within 2 business days.
You can also reach us from inside the app: open Profile → Settings → Report Issue, which opens a pre-addressed email.
To help us resolve your issue faster, please include your device model, the OS version, the app version (shown at the bottom of the Settings screen), and — if you are reporting a bug — the steps that lead to it.
Common topics
- Signing in. Jamo supports Sign in with Apple, Google, Naver, and Kakao, as well as email and password. Sign in with Apple requires that your device is signed in to iCloud with two-factor authentication enabled.
- Changing your display name. Your display name can be edited from your profile. It can be changed once every 7 days.
- Who can see my diary. Every entry has its own visibility setting — public, followers only, or private. You choose it when you post, and you can change it afterwards.
- Reporting content. Diaries and comments are user-generated. If you see something that violates our terms, use the report action on the item, or email us.
- Deleting your account. See Account & Data Deletion. You can also withdraw directly from Profile → Settings → Delete Account.
Reporting a bug
Send an email to rivkode@gmail.com with the subject line Jamo Bug Report and include:
- What you expected to happen, and what happened instead
- The steps that reproduce it
- Your device model and OS version (for example, iPhone 15, iOS 18.5)
- The app version, and a screenshot if you have one
Contact
For anything not covered here, contact the Service Provider by email at rivkode@gmail.com.
This page is effective as of 2026-07-13.