How to request deletion
To delete your account and associated data, send an email to rivkode@gmail.com from the email address registered to your Jamo account, with the following:
- Subject line: Jamo Account Deletion Request
- The email address (or social login) used to sign in to Jamo
- A short confirmation sentence: "I request deletion of my Jamo account and data."
To protect your account, we verify that the request comes from the account owner before deleting. If we cannot verify ownership, we may ask for additional confirmation.
What data is deleted
When your deletion request is processed, we permanently delete your account and the personal data linked to it, including:
- Account and authentication data (email address, social login identifiers)
- Profile information (nickname, profile photo, activity history)
- Your diaries and their content, attached photos, and background-music selections
- Comments and reactions you created
- Chat messages you sent and your conversation participation
- Your follow relationships and social graph entries
- In-app notifications addressed to you
What may be retained
After deletion, we do not keep data that identifies you, except where retention is required or permitted by law:
- Records we are legally required to keep (for example, transaction or tax records, or records needed to resolve disputes and prevent fraud), retained only for the period the law requires.
- Aggregated or anonymized data that can no longer be used to identify you.
- Residual copies in encrypted backups, which are automatically purged on our normal backup rotation.
How long it takes
We process account deletion requests within 30 days of verifying the request. Data held in routine encrypted backups is removed within 90 days. Once your account is deleted, this action is permanent and cannot be undone; you would need to create a new account to use Jamo again.
Contact
If you have any questions about account or data deletion, contact the Service Provider by email at rivkode@gmail.com.
This page is effective as of 2026-07-07.